Business Etiquette Research Paper

Business Etiquette

Business Etiquette is one of the most important skills any person can posses this days, no matter if you're a student, or a business person or anyone else, etiquette will come in handy one way or another.

When the word Business Etiquette comes to your mind, you think of thing like to burping in front of people or not disrespecting them. what is really Business Etiquette? Business Etiquette is the way a person acts or treats another Employee or customer while on the job. What this means, for example, is phone etiquette. Phone etiquette enables you to handle calls more politely and efficiently. For example let's say right now a person calls you but your on the phone with another customer, both call are important what do you do? Well In this type of scenario you would tell the second customer that called could you please hold or you have the option also to ask them if you may call them back, but perfecting this method you can assure that your customer will have your full attention everytime you speak to them.

Another Etiquette is Dinning Etiquette. The reason why this is important in a business world is because do the fact that most business deal are held over lunch, Proper Etiquette for this situation is always arrive at the door at least 10 minutes early that way you can greet your client at the door. Another this you must not forget is to not talk about any business before lunch is ordered, after lunch has been ordered you may go about your plan. The last most important thing is to pay for your client regardless of the sex and regardless if you business deal went successful or not.

The final etiquette that any person should bare...

Business etiquette is an integral part of different countries' and regions' business culture. Etiquette encompasses the prescriptive elements of culture—the things people are expected to do and say, or to avoid doing and saying. As the globalization of industries and marketplaces bring managers ever closer to unique cultures around the world, it is more important than ever for managers and small business owners to understand why business etiquette is important.


Business etiquette provides a standard framework within which business people can operate as they communicate and collaborate. Attention to etiquette is a sign of professionalism and respect for others, and it can make positive first impressions while building trust among colleagues. When business partners and co-workers adhere to a well-understood code of etiquette, it can be easier for diverse individuals to work together, focusing their energies on the task at hand rather than trying to understand the cultural eccentricities of others. Etiquette plays a large role in the business cultures of different countries and geographic regions. An attention to etiquette can help inter-cultural business dealings to be as productive as possible by bringing all parties together under a common understanding.


Business etiquette encompasses a range of factors. Verbal and non-verbal communication are a large part of etiquette; communication styles, taboo topics and preferred speaking distances vary by culture. Dress and appearance is another important facet of etiquette. Business people are expected to dress professionally, or at least to take cues from those around them as to what is acceptable. Time sensitivity is another element; some cultures place emphasis on punctuality, and others see punctuality as a sign of eagerness or even hastiness.


The art of mastering business etiquette is not reserved for top-level managers visiting foreign business partners. Distinct, yet unwritten, codes of etiquette exist between employees in any workplace, and between customers and employees in the field and on the phone. Company-level business etiquette looks much the same as intercultural etiquette, with subtle differences arising from the relationship shared by people who work together every day. Etiquette between company representatives and customers look much different; customers are often given the luxury of showing no consideration whatsoever to representatives, while representatives are expected to take courtesy to the extreme with customers.


An understanding of business etiquette facilitates cross-cultural communication and trade in addition to increasing productivity in the workplace. Bringing managers and small businesses from around the world together can spur innovation and industrial progress through the open sharing of ideas. Collaboration of individuals with diverse experiences and cultural backgrounds can bring the world's brightest minds together by providing a commonly understood framework for social and workplace interaction.


Small business owners and managers must spend time studying the unique codes of business etiquette of each country or area that they do business in. In addition to this, managers' communication and negotiation styles may become less pronounced as they focus on staying within the boundaries of the local business culture. People in personality-driven businesses, such as sales, can face the largest challenges when forcing different mannerisms or communication styles on themselves.

About the Author

David Ingram has written for multiple publications since 2009, including "The Houston Chronicle" and online at As a small-business owner, Ingram regularly confronts modern issues in management, marketing, finance and business law. He has earned a Bachelor of Arts in management from Walsh University.

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